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Hospitality · redefined

Your hotel welcomes.
Goji answers.shows.books.anticipates.

An AI concierge in every guest's pocket.

Book a demo See how it works
9:41●●● ▮
Goji Concierge
Always here for you
Today
I'd love a hammam this afternoon
Of course. Here is our hammam ritual, prepared for you:
Hammam at the hotel From the hotel's media
Spa experience
Signature Argan Ritual
90 min · 650 MAD · Argan & Rose
Book this experience →
4:00 PM6:30 PM
✓ Confirmed · Spa Level · Today, 4:00 PMYour therapist will meet you at the entrance. 🌿
Ask anything…
↑
The guest asks, the hotel answers.

Guests ask in their own words. Goji answers with your pictures, your prices and a confirmed booking.

WhatsApp In-room QR Web link No app 24 / 7
Room upgradeSuite with private terrace+900 MAD / night · 2 left tonight
Upgrade →
SpaSignature Argan Ritual90 min · 650 MAD · 4:00 PM free
Book →
RestaurantTable on the terraceTonight · 8:00 PM · 2 guests
Reserve →
Private coachHorse ride at sunset75 min · 450 MAD · Guide included
Book →
Late checkoutStay until 2 PMTomorrow · Confirmed by reception
Request →
ExcursionPrivate guide, full dayTomorrow 9:00 · 2 guests · 1,200 MAD
Book →
In-roomBreakfast on the patio8:30 AM · Charged to the room
Order →
PoolDaybed, rooftop6:30 PM · Towels provided
Reserve →
How it works

A table, a transfer or a treatment, booked in forty seconds. No phone call, no queue at the desk.

Step 1 · The guest asksLive
FRENARESDE
Un hammam cet après-midi, c'est possible ?
Any table on the terrace tonight for four?
هل يمكن حجز نقل إلى المطار غداً؟
WhatsAppQR · Room 214Web link
SpacesMenusRitualsPartners
AI brain
Hammam at the hotel Hotel media
Spa experience
Signature Argan Ritual
90 min · 650 MAD
Book →
Your media first, generated visuals second. Both carry the tag.

Connected · direct-book

Spa & wellnessBooking system
Direct-book
Late checkoutPMS
Direct-book
✓ Confirmed · Spa Level · 4:00 PMWritten back to the booking system.

Not connected · flag to inbox

HousekeepingNo live system
Flag
Room 214Amrani family
Two extra towels and a late checkout tomorrow?
Flaggedjust now
Take over →
The guest concierge

A concierge in every pocket.

Spa, table, transfer, day itinerary. Each one shown with your own pictures and booked in the same thread.

10:15●●● ▮
Goji Concierge
Planning your day
Tomorrow · full day
Can you plan a medina day for us?
With pleasure. A full day for two:
Curated excursion
Marrakech Medina Discovery
Full day · Private guide · 2 guests
9:00Jemaa el-FnaMorning market, fresh orange juice
10:30Ben Youssef MedersaPrivate guided visit
13:00Lunch · Dar YacoutReservation confirmed
15:30Majorelle GardenSkip-the-line entry
Ask anything…
↑
Itineraries & daily recap
9:41●●● ▮
Goji Concierge
Always here for you
Today
Is the rooftop pool open this evening?
Until 9 PM. Here it is at golden hour:
Rooftop pool at golden hour From the hotel's media
Rooftop
Sky Pool & Lounge
Open until 9 PM · Towels provided
Reserve a daybed →
✓ Reserved · Daybed 4 · 6:30 PMSee you upstairs. 🌿
Ask anything…
↑
Spaces & rituals
8:22●●● ▮
Goji Concierge
Your personal concierge
This evening
What's on the menu tonight?
Tonight's chef proposes a seasonal tasting menu:
Rooftop terrace · Tonight
Chef's Tasting Menu
Table d'hôte · 4 courses
Lamb PastillaCrispy filo, almonds, ras el hanout180 MAD
Sea Bass ChermoulaPreserved lemon, coriander220 MAD
Couscous RoyalSeven vegetables, merguez195 MAD
Tasting menuAmuse-bouche & dessert included540 MAD
Shall I reserve a table? The terrace has 8 PM.
8:00 PM9:30 PM
Ask anything…
↑
Dining & tables

Answers

At 3 AM, in Italian, about breakfast hours. Always from your own content.

Shows

The suite, the dish, the ritual, as a card. And every morning, the guest's programme for the day.

Books

Spa, table, transfer, late checkout. Booked, moved or cancelled in the thread, written into your systems. Fewer no-shows.

In your colours

Your name, your logo, your palette. Guests talk to the hotel, not to Goji. The violet stays in the back office.

Personal & proactive

Goji knows who is in Room 305.

Third stay, anniversary, corner table, lands at 14:10. Goji uses all of it at the right moment, before anyone asks. And at checkout, it listens.

1Knows

Who is travelling, why, and what they liked last time. From your PMS and from the conversation itself.

2Anticipates

The driver is confirmed before the plane lands, the table before dinner, the spa when the forecast turns.

3Remembers

The corner table, the almond milk and what they said at checkout follow the guest to the next stay, and to your next hotel.

Guest profile · Goji
Haddad · Room 305
3rd stayAnniversaryTerrace tableVegetarianArrives 14:10
13:02●●● ▮
Goji Concierge
Goji wrote first
Before landing · 13:02Welcome back, Mr Haddad. Youssef is at Terminal 1 at 14:10 with the car. 🌿
On arrival · 16:40Your corner table on the terrace is held for 8 PM, as last time.
Same eveningHappy anniversary. A dessert with a candle at the table?
Yes pleaseNot tonight
✓ Noted · Terrace · 8:00 PMThe pastry chef is on it.
Next morning · your dayYour programme today: 9:30 driver · 13:00 lunch, Dar Yacout · 16:00 spa. Move or cancel anything here.
Checkout morningHow was your stay? A voice note is enough. 🎙
0:14
Ask anything…
↑
For hotels

What your hotel gets out of it.

+0%

Upsell

Spa, F&B and excursions suggested visually, at the moment the guest is deciding.

Spa · Tables · Transfers · Late checkout
0/5

Guest experience

An answer in seconds, in their language, at any hour. Sentiment read from the conversation.

24/7 · Any language · Move or cancel in the chat
−0%

Staff efficiency

The repetitive front-desk questions go to Goji. Your team gets its evenings back.

61% of requests fully automated
0×

Guest intelligence

Preferences, occasions and feedback captured quietly. At checkout, a voice note instead of a form.

Feeds the next stay
The hotel side

The manager's control panel.

Teach Goji the hotel, decide what it books on its own, and watch what guests ask and buy.

Riad Al Andalous · Fès
Last 30 days
Live
Upsell via Goji
0 MAD
▲ 15% F&B + Spa
Requests handled
0
61% automated
Top request
Spa booking
32% of asks
Guest sentiment
0 / 5
38 end-of-stay voice notes
Capability routing
Book straight in, or flag to reception.
Spa & wellnessConnected · Booking system
Direct-book
Room serviceConnected · POS
Direct-book
RestaurantNot connected yet
Flag to inbox
HousekeepingNot connected yet
Flag to inbox
Inbox
Open requests · 3
Room 214Amrani family
Two extra towels & a late checkout?
Flagged2 min
Riad SuiteMr. Chen
Could we move dinner to 8:30?
New6 min
Room 118Ms. Rossi
Airport transfer, Friday 6 AM.
In progress21 min
◆Hotel DNASpaces, dining, rituals, partners. Uploaded and tagged once.
⇄Routing per serviceConnected? Direct-book. Not yet? Flag to the inbox.
▲AnalyticsUpsell via Goji, top requests, end-of-stay feedback transcribed, automation rate.
◐Two rolesManager edits everything. Reception works the inbox.
The unified inbox

Everything Goji can't book itself lands here, by room.

Extra towels, a cot, a late checkout, room service when the POS isn't connected. Changes and cancellations too, before they become no-shows. Goji takes the request, reception completes it, and the guest hears back in the same thread.

Open requests 5 need you
Room 214Amrani family
Two extra towels and a late checkout tomorrow?
Flagged2 min
Garden SuiteThe Okafors
A cot for the baby, please.
New4 min
Room 118Ms. Rossi
Club sandwich and a mint tea to the room.
Flagged9 min
Room 305Mr. Haddad
Cancel tomorrow's 10 AM spa, keep dinner.
In progress14 min
Riad SuiteMr. Chen
Could we move dinner to 8:30?
Done31 min
Room 214 · Amrani family couple + 2 children · checkout tomorrow
FlaggedIn progressDone
⚑
Housekeeping isn't connected to a live system.

Goji took the request, told the guest, and routed it here for you to complete.

Hi, can we get two extra towels and a late checkout tomorrow?
Of course. Two extra towels for Room 214 are on their way, and I've asked the front desk about a late checkout. I'll confirm the time shortly. 🌿
Reception · YasmineTowels sent up. Late checkout until 1 PM is fine.
Confirmed: towels delivered and late checkout until 1 PM tomorrow. Enjoy your evening. 🌿
Reply as the hotel…
Take over → Mark done ✓
The intelligence layer

Goji plugs into your PMS and the tools you already use.

AI brain. Trained on the codes of high-end hospitality, then tuned to your hotel.
Hotel DNA. Your spaces, rituals and partners. Goji becomes the digital incarnation of your hotel.
Guest intelligence. Intent and tone drive every recommendation. Feedback is collected in the conversation.
⚑ Unified inbox
No live connection? The request lands here as a staff ticket. The concierge keeps working.
HOTEL DNAMenus · Spaces · Rituals PMS / CRMOpera · Mews · Apaleo GUEST INTELPreferences · History GOJI AI CONCIERGEWhatsApp · QR · Web UPSELL ENGINESpa · F&B · Excursions ANALYTICSDashboard · Reports READ · WRITE OPENTRAVEL · HTNG · OAUTH 2.0
Hotel types

Which hotel are you?

Riad courtyard

Riads & boutique hotels

Twelve keys, one host. Goji carries the riad's stories and every request lands on the host's WhatsApp.

See how →
Resort pool

Resorts

Three restaurants, a spa, a beach club. Upsell across every outlet, in one thread.

See how →
Hotel colonnade

Luxury groups

One brain, every hotel. Group standards, local DNA per property, one dashboard.

See how →
Hotel archway

Concierge services

Human concierges, many clients. Goji answers first; your team handles what matters, in one inbox.

See how →
Onboarding

Live in two weeks. You bring the hotel's DNA, we bring the concierge.

1

Walkthrough

DAY 1

A demo built on your own hotel's information.

DemoScope
2

Hotel DNA

≤ 1 WEEK

Your hotel's knowledge, built from what you already have: brochures, website, PDFs, media.

SpacesMenusRitualsPartners
3

Voice, colours & routing

ONE SESSION

The concierge's tone, your colours, your rules, what books directly.

ToneColoursDirect-bookFlag
4

Go live

DAY 14

QR cards in rooms, the WhatsApp number, the link in the welcome email.

QRWhatsAppWeb
Questions

Frequently asked questions

No. WhatsApp, the QR card in the room, or a link in the welcome email. Nothing to install.

The guest's. Goji detects the language of the first message and keeps it. Your content is written once, in French or English.

Yes. "Move the spa to 5 PM" or "cancel the transfer" works like any other message. Connected systems are updated; the rest lands in reception's inbox. Guests don't call, and you don't get the no-show.

Quietly, at the end of the stay, in the same thread: a line or a voice note, never a form. Guests give it far more often that way. It's transcribed and lands in the back office with the rest of the stay.

Your media library first, tagged once in the back office. Where no picture exists, Goji composes a labelled visual.

It says so and flags the conversation to reception's inbox with the room number. Staff take over in one click. Goji answers only from your Hotel DNA.

Yes. Your name, your logo and your colours on the guest side. The web link and the QR page are white-labelled; on WhatsApp it's your hotel's number and profile.

You do. Managers edit the Hotel DNA, the rules and the routing. Reception has the inbox. The tone is set with you during onboarding.

No. Anything not connected is flagged to the inbox and completed by staff. Connect spa, POS and PMS progressively.

PMS (Opera, Mews, Apaleo), spa booking tools, F&B POS and housekeeping systems, over OpenTravel / HTNG and OAuth 2.0.

Yes. WhatsApp Business API, guest opt-in and approved templates from day one. Guest data stays with the hotel.

A monthly subscription per property, sized to rooms and connected capabilities. Onboarding included. Ask for a quote on the demo call.

Book a demo

Bring Goji to your hotel.

Thirty minutes, on your own hotel.

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Goji
Ask about Goji Hospitality
Salam. Ask me anything about Goji in a hotel, or pick a question. 🌿